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Bug 171 : Problems installing/uninstalling/reinstalling QuickTime 7 on Windows
Last modified: 2006-01-23 20:32
apple has changed the location of where and how quicktime is installed in
version 7, breaking p5's use of quicktime for java for the video library.
revision 93 has additional support for quicktime 7, however it has not been
tested extensively. use this bug page for any problems that arise as a
result of quicktime 7 on windows.
#1 From fry 2005-10-14 09:34
for those using qt7 on macosx, use
#2 From cello 2005-10-14 14:56
When trying to run the Libraries-Video/Capture example (and all my own code
experiments) I get the following error (with no stack trace):
Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError: InitializeQTML
When trying to run the Libraries-Video/Movie (and pixelate) examples, I get:
Semantic Error: You need to modify your classpath, sourcepath,
bootclasspath, and/or extdirs setup. Jikes could not find package
Semantic Error: Type "quicktime.std.movies.Movie" was not found.
I am not actually sure if Quicktime 7 installed java support or not (I had
it with Quicktime 6), but I don't see the option anywhere other than to
#3 From fry 2005-10-15 09:05
what are your PATH, CLASSPATH, and QTJAVA environment variables set to?
and have you tried with the release that includes java? using java 1.5 is
also, make sure you're using processing.exe and not run.bat.
#4 From cello 2005-10-15 18:27
s\ATI Technologies\ATI Control Panel;c:\mingw\unixbin\;C:\Program
t Visual C++ Toolkit 2003\bin;C:\Program Files\ATI
I tried uninstalling Quicktime but it simply won't let me (gets errors). I
tried reinstalling the new version, but it gets stuck at some point (and
I'm never given the option to choose quicktime for java).
I get the exact same error with the non-expert version (and I have never
had any trouble with Java 1.5, on a side note---quicktime used to work
fine). Also, I only tested with processing.exe, I've never needed to use
the batch file.
#5 From fry 2005-10-16 07:04
that's odd.. that looks like the qt7 installer just didn't set something up
properly. it installs qtjava by default (finally), but in your case it
appears that it did not. try doing a search for qtjava.zip and see where
you find it.
given one of those locations, try making a new environment variable called
QTJAVA that lists the full path to qtjava.zip.. i.e. set QTJAVA to
C:\WINDOWS\system32\QTJava.zip or something like that.
#6 From cello 2005-10-16 07:53
Ok, I found two copies, one in C:\Program Files\QuickTime\QTSystem\ and one
in C:\Program Files\Java\jre1.5.0\lib\ext\, both have same file size/date.
If I try to run it, I get:
This version of QTJava has expired
Exception in thread "Thread-2" java.lang.ExceptionInInitializerError
I will try deleting the quicktime directory and installing again (since it
won't let me uninstall)... same error. I guess I'll have to go registry
style on its rear.
#7 From fry 2005-10-16 07:56
ahh.. now we might be getting somewhere. it looks like you installed the
quicktime 7 beta (it was beta up until a week or two ago). is that the case?
try installing itunes 6, which will install the most recent quicktime. or
if you can't use itunes 6 (cuz it breaks other things) let me know and i'll
find a quicktime 7.0.2 installer for you (unless it's still on the apple
site.. i think they removed it).
#8 From fry 2005-10-16 08:02
windows-specific info from apple:
general quicktime 7 update info:
#9 From cello 2005-10-16 09:38
Yea, I did install the beta when it was released (against my will,
practically, I couldn't find the non-beta version 6 at the time), and I had
since installed the 7.0.2 installer. However, if I try to run the 18.104.22.168
installer now, I get an error partway through "Setup could not find file
blah blah. Unable to locate C:\Docume~1\...etc.\temp\_is10c\quicktime.msi"
which ironically does exist, unless InstallShield has some kind of strange
trouble with non 8.3 file paths. Clicking Retry or Cancel (only two
buttons) both give me the exact same message "Error 1714. The older
version of QuickTime cannot be removed. Contact your technical support group."
I will play with it later, too much to do right now.
#10 From fry 2005-10-16 09:53
hm, and i'll bet the beta releases didn't have quicktime for java. i assume
you've tried quicktime's own "uninstall" menu item (from program files ->
quicktime -> uninstall quicktime) and that didn't work to get rid of the beta?
the itunes 6 installer may go more smoothly, i've not tried the qt7
standalone installer yet, though who knows if you want to deal with itunes
6 just yet...
#11 From fry 2005-10-16 10:15
has been marked as a duplicate of this bug. ***
#12 From cello 2005-10-18 18:51
Couple updates: iTunes did not work, I got an error in the install process
relating to quicktime. It then said installation completed successfully
(but iTunes would not run, anyway).
Quicktime Uninstall from Start Menu does exactly the same thing as from Add
or Remove Programs (and now, after whatever I've messed up, does absolutely
However, I did find a copy of the Quicktime 6.x installer on my saved
installers drive. And it installed! \o/
After deleting my QTJAVA envvar completely, that half works in processing.
The Movie example runs fine, but Capture gives me:
Now to try installing 7.0.3 again. No luck. Looks like I'll have to
somehow eliminate all traces of quicktime from my registry/computer. That
should be fun.
#13 From cello 2005-11-01 16:51
Ok, finally went through my registry and nixed everything quicktime/apple
related, and had no trouble installing Quicktime 7.
Exception in thread "Thread-2" java.lang.UnsatisfiedLinkError:
AWTPATH C:\Program Files\Java\jre1.5.0\bin\jawt.dll
QTJAVA is set and valid... maybe qt7 conflicts with java 1.5? seems odd
though. If I run processing non-expert, it just crashes.
#14 From fry 2005-11-01 17:05
that looks like java needs to be reinstalled.
#15 From cello 2005-11-06 16:21
Updated to Java 1.5.0_5, and now I get entirely different error, but
checking the source it sounds like QTJava is working, it's just not finding
anything, or something odd. Maybe I need to reinstall WinVDIG...
java.lang.RuntimeException: Couldn't find any capture devices, check the
FAQ for more info.
at java.lang.Thread.run(Unknown Source)
#16 From cello 2005-11-06 16:25
#17 From fry 2005-11-06 19:51
good, i think we may be closing in on this one.. 0095 seems to have worked
out the problem for some others too..
#18 From Wainblat Robert 2005-11-09 16:06
Hey Everyone...I have searched on the internet and and searched again for a
solution for error 1714: the one were the installer cannot locate an existing file and
therefore he guesses that another version is installed and refuses to install further (I
presume the dumb people in Apple couldn't have just ignored it). I have tried to
manually remove everything from registry that resembled apple or quicktime with no
succes. Again I ask again....is there a solution for this? I can't believe www.apple.
com doesn't even have a forum or a place where I could ask this sort of question. It
goes to prove that they don't really care. I thank you for your time and please help if
#19 From cello 2005-11-09 18:04
I was able to do it by installing quicktime 6, uninstalling it,
uninstalling everything related to it and quicktime 7, removing any
quicktime folder and file from program files and windows and
windows/system32 directories (this is winxp sp2), then using RegSupreme Pro
to remove everything related to quicktime or apple or itunes or whatever,
then I went in plain old regedit, and searched for quicktime and removed
every key and folder that contained anything related to quicktime (be
careful here, though), then rebooted and installed the latest quicktime 7
and winvdig fresh. Everything is working now.
(In reply to
> Wainblat Robert
> 2005-11-09 16:06
> addReplyLink(18); //-->[reply]
> Hey Everyone...I have searched on the internet and and searched
again for a
> solution for error 1714: the one were the installer cannot locate an
existing file and
> therefore he guesses that another version is installed and refuses to
install further (I
> presume the dumb people in Apple couldn't have just ignored it). I have
> manually remove everything from registry that resembled apple or
quicktime with no
> succes. Again I ask again....is there a solution for this? I can't
> com doesn't even have a forum or a place where I could ask this sort of
> goes to prove that they don't really care. I thank you for your time and
please help if
#20 From Miss Marnie 2006-01-12 08:00
Ok after googling and talking to apple support I HAVE A SOLUTION. 5 hours later. By
the way thaks for posting this guys cause I never would have gotten as far as i did
I actaully used the method for deleting the registry file and such but still had no
Solution: So they got me to delete my temp windows file c:windows/temp. Then go to
the below site to download this program that removes the remaining remnants of
Quicktime. Then reinstalled it all.
Here is the link and good luck.....
#21 From fry 2006-01-17 10:01
i'm gonna change the title for this thread to just focus on the
installation issues, and for anyone who has other trouble not defined here
to please submit a new bug.
#22 From pirates 2006-01-22 08:53
i amm trying to uninstall java machine but it keep saying fatal error during installation
#23 From pirates 2006-01-22 08:56
i am trying to unistall java machine but it keeps saying fatal error during installation
#24 From fry 2006-01-23 20:32
(In reply to
> 2006-01-22 08:53
> addReplyLink(22); //-->[reply]
> i amm trying to uninstall java machine but it keep saying fatal error during
this bug report is unrelated to installing java, and if you're having problems with its
installation, you should file a bug with sun, from whom you downloaded java.
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